Logo

Sanlam Investments East Africa Ltd Terms and Conditions

Home

TERMS OF USE

General


Sanlam Investments East Africa Limited (“Sanlam”, “We” or “Us”) is a Licensed Financial Services Provider as licensed by Capital Markets Authority and Registered by Retirement Benefits Authority These are the terms on which we provide you with information on and access to financial products through our website www.sanlam.com and any other websites operated by Sanlam (the Service).
Please read these Terms carefully before you submit any inquiry, request or information to us. These terms tell you who we are, how we will provide the Service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
You can contact us by calling +254204967300 and +254719067000 or by writing to us at clientservice@sanlameastafrica.com and P. O. Box 67262-00200, Nairobi.
Information sharing and collection

We collect various information in connection with the Services, including;
a) Information that you provide to us directly through our website or at any of our physical locations
b) Collected from sources including other departments and authorised agents
c) Processed as potential customers move through lead qualification and sales contracts
d) Stored in sales databases, either on premise or in a third-party cloud

Acceptance of terms


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these terms. If you disagree with any part of these terms then you may not access the Service.

Termination


We may terminate or suspend access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitations if you breach the Terms.

Registration and use of services


Our acceptance of your inquiry or request will take place when we email you to accept it, at which point a contract will come into existence between you and us. Our email to you will provide confirmation on whether or not your continued access to the Service requires you to provide your identity documents at any of our physical locations, whether you will be required to sign a separate contract with us, and any payments required from you.
If we are unable to accept your request, we will inform you of this in writing and will not charge you for the service. This might be because the financial product is unavailable; or because your request does not meet our minimum requirements; or we have identified an error in the price or description of the financial product; or because we are unable to meet a delivery deadline you have specified.
We will assign a reference number to your request and communicate it to you when we accept your request. It will help us if you can tell us the order number whenever you contact us about your request.
We will respond to all requests inquiries or requests within 36 hours. Should you require any financial service within less than four working days, we recommend that you visit any of our physical locations for assistance.
If you wish to make a change to the service you have requested please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
We may need certain additional information from you so that we can supply the financial products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. We will not be responsible for providing the financial products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. We may make changes to the description of any and all financial products on our website at any time and without notice.
To end any contract for financial products with us, please let us know by doing one of the following:
a) Phone or email. Call customer support on +254204967300 and +254719067000 or email us at clientservice@sanlameastafrica.com. Please provide your name, address, phone number, email address and reference number.
b) Visit any of our physical service centers
We may partner with another party to provide these or other specific support services. When you sign up for these services, we shall share your name or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use any personal information collected, except for the purposes of providing these services, and at all times in accordance with our Privacy Policy [embed link].

Third party services


We may partner with another party to provide financial and related products to you. When you sign up for these products, we shall share your name or other contact information that is necessary for the third party to provide these products. These parties are not allowed to use any personal information collected, except for the purposes of providing these products, and at all times in accordance with our Privacy Policy [embed link].

Disclaimers


Sanlam shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your personal information or material and information transmitted over our system. In particular, neither Sanlam nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Governing law


Use of this website shall in all respects be governed by the laws of Kenya, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Kenyan courts located in Nairobi Kenya, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Trademarks The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Sanlam Investments East Africa Limited. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Sanlam.  

[SEPARATE WEBPAGE]


Privacy policy

Sanlam respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website.
We will treat all the information submitted via the website as private and confidential.
We keep all your information in accordance with applicable law for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We will collect and use personal data only as necessary for the purposes for which it was obtained.
We will ONLY collect information such as your name, date of birth, email address, mobile number, bank details, KRA PIN and any other personal information as necessary or required by law.
We will track the number of visits you make to the site and your country of origin.
We do not sell or disclose your personal information to third parties outside Sanlam unless you have expressly consented to this or we become legally obliged to do so.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. You have the right to request us to update your information at any time. We may partner with another party to provide certain specific services. When you sign up for these services, we shall share your name or other contact information that is necessary for the third party to provide the services. These parties are not allowed to use any personal information collected, except for the purposes of providing the specified services.

[SEPARATE POP-UP ON EACH NEW BROWSING SESSION]

Cookies


Please be aware that we use cookies and similar technologies to help our site work, to understand how it is used, and to personalize content and advertising. It helps us continue to provide access to our content for free. By clicking ‘’’Accept’ you agree to allow cookies to be placed.
You can manage your settings here and get more information via our Privacy Policy [embed link].
This website may contain links to other external links, plug-ins and applications for your convenience, but they are beyond the control of the Sanlam and no representation is made as to their content. Use or reliance on any external links, plug-ins and applications, and the content thereon provided is at your own risk. When you leave our website, we encourage you to read the privacy policy of every website you visit.